الشروط والأحكام
Terms and Conditions – Delora
Welcome to ديلورا. We are dedicated to providing you with an outstanding shopping experience from start to finish. To ensure transparency and mutual understanding, we have clearly outlined our الشروط والأحكام. By placing an order, you acknowledge and accept these الشروط والأحكام fully. Please review them carefully before proceeding.
1. Product Availability and Order Process
1.1 To place an order, add your desired products to the cart, click “Continue to Payment,” and enter your details. You can review and modify your order before finalizing by clicking “Place Order.” Expect delivery within 5 working days.
1.2 After submitting your order, we will contact you at the provided number to confirm details.
1.3 Orders apply only to products confirmed for shipment; unconfirmed items will not be shipped until confirmed.
1.4 We reserve the right to refuse any order without liability.
1.5 Due to demand, some items may be unavailable; we will notify you and take steps to resolve any issues to your satisfaction.
2. سياسة الشحن
2.1 Generally, your entire order will be shipped together to the address provided.
2.2 Review delivery options in the shipping section.
2.3 Items from the same order cannot be shipped to multiple addresses.
2.4 A signature upon delivery is required as proof of receipt.
3. Liability and Ownership
3.1 Once delivered, products are your responsibility. We commit to resolving issues related to defects or delivery errors.
3.2 Ownership transfers upon safe delivery and full payment, including shipping fees.
4. Pricing and Promotions
4.1 Prices are displayed on our website.
4.2 Confirmed orders remain unaffected by price changes.
4.3 If there is a pricing discrepancy, we will contact you before processing or cancel the order with explanation.
5. Refund and Exchange Policy
5.1 You may cancel any part of your order before delivery or within 30 days of receipt by following our return instructions.
5.2 Returns after shipping require you to cover the return shipping cost.
5.3 Returns are accepted only if products remain unopened and unused in original packaging.
5.4 Essential oils are excluded from returns and exchanges.
5.5 Refunds or exchanges apply to defective, damaged, or incorrect items, in accordance with applicable laws.
5.6 Our refund and exchange policies do not affect your statutory rights.
6. General Terms
6.1 If any part of these الشروط والأحكام is invalid or unenforceable, the rest remain effective.
6.2 We may update these الشروط والأحكام anytime by posting changes on our website. Changes do not affect prior purchases.
6.3 Failure to enforce rights immediately does not waive those rights. Rights are non-transferable.
7. Accuracy of Information
7.1 We strive to provide accurate information on our website. All matters relating to these الشروط والأحكام are governed by Egyptian law.
7.2 Please inform us of any website errors so we can correct them promptly.
8. Intellectual Property Rights
8.1 All website content is protected under intellectual property laws. Unauthorized copying or use is prohibited.
8.2 By using our site, you agree that content you submit may be subject to intellectual property rights owned by Delora or its partners.
8.3 Permission must be obtained before using any content, ideas, or suggestions from our website.
9. اتصل بنا
For any questions about our الشروط والأحكام or assistance, please contact our customer support at:
📧 delorascent@gmail.com
📞 01044429599 (also available on WhatsApp)
We are here to help and ensure your satisfaction.
