{"id":13,"date":"2025-07-29T13:47:55","date_gmt":"2025-07-29T11:47:55","guid":{"rendered":"https:\/\/deloraluxury.com\/?page_id=13"},"modified":"2025-09-17T23:20:01","modified_gmt":"2025-09-17T21:20:01","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/deloraluxury.com\/ar\/refund-and-returns-policy\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0645\u0628\u0627\u0644\u063a"},"content":{"rendered":"<section style=\"font-family: 'Tahoma', sans-serif; color:#333; line-height:1.8; font-size:16px;\">\n<h2 style=\"color:#000; font-weight:700; margin-bottom:15px;\">\ud83d\udcb3 Refund and Returns Policy \u2013 Delora<\/h2>\n<p>\n    \u0641\u064a <strong style=\"color:#b9975b;\">\u062f\u064a\u0644\u0648\u0631\u0627<\/strong>, your satisfaction is our top priority. That\u2019s why we\u2019ve developed a clear and flexible Refund and Returns Policy to give you peace of mind with every purchase. Whether it&#8217;s a defective product, a wrong item, or simply a change of mind, our policy ensures a process that is simple, transparent, and fair.\n  <\/p>\n<p>We value your trust, and we\u2019re committed to resolving any issues quickly and professionally.<\/p>\n<h3 style=\"color:#000; margin-top:25px;\">\ud83d\udee1\ufe0f Warranty Coverage<\/h3>\n<ul style=\"margin:10px 0 20px 20px;\">\n<li><strong>1-Year Comprehensive Warranty<\/strong> \u2013 Covers any technical issues or device defects.<\/li>\n<li><strong>3-Month Manufacturing Defect Replacement<\/strong> \u2013 If your product has a manufacturing fault, we\u2019ll replace it at no extra cost.<\/li>\n<\/ul>\n<h3 style=\"color:#000; margin-top:25px;\">\ud83d\udd04 Return &#038; Exchange Policy<\/h3>\n<p><strong>14-Day Return and Exchange Guarantee<\/strong><\/p>\n<ul style=\"margin:10px 0 20px 20px;\">\n<li>Product must be unused and in original condition.<\/li>\n<li>All packaging and components must be intact.<\/li>\n<li>A valid invoice or proof of purchase must be provided.<\/li>\n<\/ul>\n<p style=\"color:#b9975b; font-weight:600;\">\u26a0\ufe0f Scent oils are not eligible for return after purchase.<\/p>\n<h3 style=\"color:#000; margin-top:25px;\">\u2705 Eligible Reasons for Return or Exchange<\/h3>\n<ul style=\"margin:10px 0 20px 20px;\">\n<li>The product is defective or has a manufacturing fault.<\/li>\n<li>The delivered product was incorrect.<\/li>\n<\/ul>\n<h3 style=\"color:#000; margin-top:25px;\">\u2139\ufe0f Important Information<\/h3>\n<ul style=\"margin:10px 0 20px 20px;\">\n<li><strong>Shipping Costs:<\/strong> If the issue is from our side (defective or wrong item), we cover shipping costs. If due to personal reasons (e.g., change of mind), shipping costs may be deducted from the refund.<\/li>\n<li><strong>Product Inspection:<\/strong> All returned items will be inspected by our team before approving a refund or exchange request.<\/li>\n<\/ul>\n<h3 style=\"color:#000; margin-top:25px;\">\ud83d\udcde How to Request a Refund or Exchange<\/h3>\n<ol style=\"margin:10px 0 20px 20px;\">\n<li><strong>Contact Customer Support:<\/strong> Phone: <a href=\"tel:01044429599\" style=\"color:#000;\">01044429599<\/a> | Email: <a href=\"mailto:delorascent@gmail.com\" style=\"color:#000;\">delorascent@gmail.com<\/a><\/li>\n<li><strong>Provide Issue Details:<\/strong> Include a description of the issue and photos of the product\/packaging if applicable.<\/li>\n<li><strong>Arrange Shipping or Pickup:<\/strong> Coordinate with our team to return the product.<\/li>\n<li><strong>Wait for Confirmation:<\/strong> You\u2019ll receive a decision within 7 business days.<\/li>\n<\/ol>\n<p style=\"color:#000; font-weight:600;\">\ud83d\ude4f Thank you for choosing Delora. We are always here to support you with a smooth and reliable shopping experience.<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>\ud83d\udcb3 Refund and Returns Policy \u2013 Delora At Delora, your satisfaction is our top priority. That\u2019s why we\u2019ve developed a<\/p>","protected":false},"author":1,"featured_media":37348,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-13","page","type-page","status-publish","has-post-thumbnail","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/deloraluxury.com\/ar\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/deloraluxury.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/deloraluxury.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/deloraluxury.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/deloraluxury.com\/ar\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":0,"href":"https:\/\/deloraluxury.com\/ar\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/deloraluxury.com\/ar\/wp-json\/wp\/v2\/media\/37348"}],"wp:attachment":[{"href":"https:\/\/deloraluxury.com\/ar\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}