💳 Refund and Returns Policy – Delora

At Delora, your satisfaction is our top priority. That’s why we’ve developed a clear and flexible Refund and Returns Policy to give you peace of mind with every purchase. Whether it’s a defective product, a wrong item, or simply a change of mind, our policy ensures a process that is simple, transparent, and fair.

We value your trust, and we’re committed to resolving any issues quickly and professionally.

🛡️ Warranty Coverage

  • 1-Year Comprehensive Warranty – Covers any technical issues or device defects.
  • 3-Month Manufacturing Defect Replacement – If your product has a manufacturing fault, we’ll replace it at no extra cost.

🔄 Return & Exchange Policy

14-Day Return and Exchange Guarantee

  • Product must be unused and in original condition.
  • All packaging and components must be intact.
  • A valid invoice or proof of purchase must be provided.

⚠️ Scent oils are not eligible for return after purchase.

✅ Eligible Reasons for Return or Exchange

  • The product is defective or has a manufacturing fault.
  • The delivered product was incorrect.

ℹ️ Important Information

  • Shipping Costs: If the issue is from our side (defective or wrong item), we cover shipping costs. If due to personal reasons (e.g., change of mind), shipping costs may be deducted from the refund.
  • Product Inspection: All returned items will be inspected by our team before approving a refund or exchange request.

📞 How to Request a Refund or Exchange

  1. Contact Customer Support: Phone: 01044429599 | Email: delorascent@gmail.com
  2. Provide Issue Details: Include a description of the issue and photos of the product/packaging if applicable.
  3. Arrange Shipping or Pickup: Coordinate with our team to return the product.
  4. Wait for Confirmation: You’ll receive a decision within 7 business days.

🙏 Thank you for choosing Delora. We are always here to support you with a smooth and reliable shopping experience.